The role of the Content Developer is to create product documentation and learning materials while implementing the best practices of content development used by the JSI Learning team. Working with multiple teams and stakeholders within JSI, this role will develop and maintain a strategy for content curation and knowledge transfer of our internal document library, and customer facing InfoNet suite of knowledge base articles.

The ideal candidate is detail oriented possessing a passion for learning and a desire to share knowledge.

Responsibilities

• Write product Documentation and learning materials that meet JSI standards for Online Help and PDF formats,
• Manage Documentation User Stories as they become assigned to you;
• Address Documentation-related bugs,
• Follow JSI writing standards and guidelines for documents that are customer-facing,
• Coordinate with stakeholders (documentation, engineering, QA, production, and technical support) to help define a content curation and knowledge transfer strategy for JSI's knowledge base,
• Maintain the strategic plan by coordinating the development for an infrastructure to curate high quality, up-to-date, and searchable content for audiences of varying skill levels,
• Leverage existing reporting and analytics tools to evaluate usage and define efficiency of the knowledge base content both for our customers and internal JSI technical staff.

Required Education and Experience

• University degree or College Diploma and/or minimum five years related work experience
• Proven experience in a technical writer or business analyst role, gathering user requirements and translating them into effective documentation or information solutions
• Experience with the development of text and graphics using state-of-the-art tools, such as XML authoring tools, graphics tools, a Content Management System, and server-based production systems
• Excellent written and verbal communication skills
• Excellent troubleshooting skills
• Strong attention to quality and detail, particularly around user interface design, user experience, and security best practices
• Strong interpersonal skills and/or experience as a team lead
• Strong initiative and a self-starter Ability to acquire and maintain up to Top-Secret security clearance.

The Product Owner works with one or more of our agile software development teams and is responsible for the overall direction of user stories and conditions of acceptance that make up the product backlog.  In this role, you will work closely with our development teams, clarifying requirements and making decisions regarding priority and business value as well as managing and responding to proposals.  You possess a passion for learning new technologies.  As a strong communicator with excellent organizational skills, you enjoy working in a fun, fast paced environment.

Responsibilities

• Works closely with the teams to document and communicate requirements through epics and stories.
• Reviews stories during every sprint and provides feedback.
• Participates in project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings.
• Participation in some business development activities.
• Coordinates and/or manages proposal responses.

Knowledge & Experience

Required Qualifications

• Minimum 3 years’ experience within Product/Program/Project Management and/or as a Business Analyst.
• Excellent communication skills (both written and verbal).
• Comfortable with presenting to groups.
• Excellent organizational skills.
• University degree or College diploma in computer science, engineering and/or related work experience.

Preferred Qualifications

• Experience responding to proposals.
• Understanding of agile software development methodologies and procedures.
• Thorough understanding of the software development life cycle.
• Strong technical background.
• Software development (programming/scripting) skills.

Personal Attributes

• Excellent communicator.
• Self-motivated and capable of managing multiple priorities and tasks.
• Passionate about emerging technologies and applications (smartphone apps, cloud computing, big data solutions).
• Loves to be a part of a team.
• Creative and efficient in proposing solutions to complex, time-critical problems.
• Strong analytical and problem solving skills with a high attention to detail.

Other Consideration

• Occasional evening and weekend work to support global operations with occasional travel
• Ability to attain and maintain a top secret security clearance

As a full-time QA Core Automation Developer, you will be testing complex, cutting-edge software that uses a wide variety of technologies, which offers you the opportunity to develop your technical and testing skills on the job. You will collaborate with other testers, developers, product owners, and managers to deliver an excellent product that meets and exceeds customer expectations. Your experience and training is less important than your mindset; JSI is looking for individuals who actively seek opportunities to grow and develop.

Responsibilities

• Develop and maintain automated test cases
• Collaborate with manual testers and developers to identify test cases that are suitable for automation (cost/benefit analysis, complexity etc.)
• Manage timing and execution of automated regression runs
• Analyze the results of automated regression runs and address test failures by:
  • correcting automated test deficiencies and
  • raising defects
• Automate tests to cover customer-found issues
• Track work in two week sprints following the Kanban model
• Participate in sprint planning and grooming
• Work with controlled, dedicated automation test environments, including troubleshooting
• Identify defects and manage those defects through a bug tracking system (TFS)
• Partner with development teams to reproduce defect scenarios and identify root causes
• Work with other members of the test team to:
  • Participate in regression testing
  • Prioritize areas for soak testing
  • Give feedback on feature testing shortfalls
  • Provide peer review for other testers
• Participate in feature development and planning meetings as a representative from the test team
• Advocate for quality

You might also find yourself

• Creating and using internal tools and/or scripts to automate and optimize common tasks
• Learning about and applying cutting-edge technology
• Writing automated tests for web, desktop, and/or mobile applications
• Participating in feature development and planning meetings as a representative from the test team

Knowledge & Experience

• Has experience with test automation beyond record and playback
• Writes code and likes doing so
• Looks for opportunities to improve test automation tooling and code
• Familiar with best practices for test automation
• Ideally, has experience with test automation using:
  • Javascript
  • Selenium and .NET
• TestComplete or similar COTS automation tools
• Ideally, has working knowledge of Jenkins
• Ideally, has experience working with distributed systems
• Loves testing and is really good at it - testing is your Plan A career, not Plan B
• Has a technical mindset, for example:
  • Experienced with scripting or programming
  • Has built computers, tinkered with home network etc.
  • Is a 'power user'
• Thinks like a tester
  • Technical
  • Creative
  • Critical
  • Practical
• Willing to be the 'friendly militant tester'
  • Advocates for quality
  • Speaks up to ask questions and raise concerns
  • Knows when to escalate concerns to management
• Is satisfied by solving problems, not just the symptoms
• Has a tremendous desire and capacity to learn and actively seeks opportunities for growth
• Knows the difference between a road block and a hurdle
• Is well-organized and looks for ways to provide value
• Is passionate about software testing and quality
• Loves when things go right but derives tremendous satisfaction from finding meaningful issues
• Has a natural eye for consistency and detail but always keeps the big picture in mind
• Can independently troubleshoot and investigate issues that arise
• Looks for ways to automate and optimize common tasks

 Additional Assets

• Professional experience in software quality assurance
• Experience writing automated tests (not just record/playback), particularly using Javascript
• Experience with VMWare, Kubernetes, Helm
• Experience with Jenkins
• Ability to read and understand Arabic, German, French,  Spanish or any other language
• Knowledge of the telecommunications industry, particularly telephony and networking

Requirements

• Strong verbal and written communication skills in English
• Eligible for top secret security clearance:
  • No criminal activity
  • No criminal record
  • Ten years of verifiable history
• University or College graduate or equivalent experience
• Some experience in Software Quality Assurance or related field is helpful

As a full-time technical feature tester, you will be testing complex, cutting-edge software that uses a wide variety of technologies, which offers you the opportunity to develop your technical and testing skills on the job. You will collaborate with other testers, developers, product owners, and managers to deliver an excellent product that meets and exceeds customer expectations. Your experience and training is less important than your mindset; JSI is looking for individuals who actively seek opportunities to grow and develop.

Responsibilities

• Perform exploratory and scripted testing on pre- and post-release software to prove that:
  • Features satisfy or exceed explicit and explicit requirements
  • The product delivers an excellent user experience
  • The features integrate with the product suite
• Design and write scripted tests as part of feature and regression test suites
• Prove the happy path, edge cases and negative tests
• Participate in feature development meetings throughout the feature lifecycle
• Work with the automation team to determine which tests can and should be automated
• Independently troubleshoot and investigate issues that arise
• Executing long-running tests on pre- and post-release software to prove:
  • The absence of edge condition failures and memory leaks
  • The supportability of the product
• Identify defects and manage those defects through a bug tracking system (TFS)
• Partner with development teams to reproduce defect scenarios and identify root causes
• Work with other members of the test team to:
  • Participate in regression testing
  • Prioritize areas for soak testing
  • Give feedback on feature testing shortfalls
  • Provide peer review for other testers
• Participate in feature development and planning meetings as a representative from the test team
• Advocate for quality

You might also find yourself

• Creating and using internal tools and/or scripts to automate and optimize common tasks
• Learning about and applying cutting-edge technology
• Writing automated tests for web, desktop, and/or mobile applications
• Participating in feature development and planning meetings as a representative from the test team

Knowledge & Experience

• At least some experience with programming or scripting languages
• Experience with a variety of test techniques and practices
• Knowledge of 'the ilities' (non-functional requirements), including performance, stability, supportability, extensibility etc.
• Able to understand how a given defect or feature connects to and affects the overall product
• Ideally, has working knowledge of at least some of the following:
  • VMWare
  • Kubernetes
  • Helm
  • Jenkins
• Ideally, has some experience writing automated tests (beyond record/playback)
• Loves testing and is really good at it - testing is your Plan A career, not Plan B
• Has a technical mindset, for example:
  • Experienced with scripting or programming
  • Has built computers, tinkered with home network etc.
  • Is a 'power user'
• Thinks like a tester
  • Technical
  • Creative
  • Critical
  • Practical
• Willing to be the 'friendly militant tester'
  • Advocates for quality
  • Speaks up to ask questions and raise concerns
  • Knows when to escalate concerns to management
• Is satisfied by solving problems, not just the symptoms
• Has a tremendous desire and capacity to learn and actively seeks opportunities for growth
• Knows the difference between a road block and a hurdle
• Is well-organized and looks for ways to provide value
• Is passionate about software testing and quality
• Loves when things go right but derives tremendous satisfaction from finding meaningful issues
• Has a natural eye for consistency and detail but always keeps the big picture in mind
• Can independently troubleshoot and investigate issues that arise
• Looks for ways to automate and optimize common tasks

 Additional Assets

• Professional experience in software quality assurance
• Experience writing automated tests (not just record/playback), particularly using Javascript
• Experience with VMWare, Kubernetes, Helm
• Experience with Jenkins
• Ability to read and understand Arabic, German, French,  Spanish or any other language
• Knowledge of the telecommunications industry, particularly telephony and networking

Requirements

• Strong verbal and written communication skills in English
• Eligible for top secret security clearance:
  • No criminal activity
  • No criminal record
  • Ten years of verifiable history
• University or College graduate or equivalent experience
• Some experience in Software Quality Assurance or related field is helpful

You demonstrate a history of personal excellence. Software engineering is your passion, hobby and career. You program for fun, take things apart to find out how they work, and can even put them back together in working condition. You have respectful, accurate and well developed communication skills. You know cool isn't cool unless it works fast, reliable and under extreme conditions.

The successful candidate will contribute, as part of our agile teams in a casual work environment in which team work, open communication and discussion are encouraged. Powerful developer workstations are used in conjunction with the latest Microsoft, Linux and open source technologies to produce truly enlightened solutions. We are looking for a variety of skills, but focusing on Kubernetes, C# micro services, highly scalable Angular JS UIs, and solid Java services.

Mandatory Skills

• Phenomenal problem solver;
• Proven history of getting things done (e.g. not just a thinker, but someone capable of delivering high quality code and finishing the job);
• Team player – able to share, mentor, code review, and check their ego;
• Excellent verbal communication;
• Software Engineering, Computer Science degree or close equivalent;
• Any programming languages (prefer C#, AngularJS, Typescript, Java);
• Ability to adapt to the latest development techniques, and eager to learn;
• Eligible for up to a top secret security clearance.

Desired Technical Skills

• Agile development experience, including the use of automated unit and integration tests;
• Experience working with REST APIs;
• Enterprise development experience (large databases, multi-tier applications);
• Experience working with Big Data;
• Linux experience;
• Multi-team development environment experience;
• Keen developer – codes in the spare time.

The Software Developer will be part of a team of developers who are passionate about producing quality work, strong at solving technical challenges, and well versed at providing great customer value. You will be designing and building a product/solution using Microsoft SQL Server and responsible for integrity of data that is critical to our clients success. You will be expected to leverage features introduced in latest versions of Microsoft SQL server, performance and security are of paramount importance. Knowledge of Microsoft Azure is highly desirable.

This position reports to a Software Development Manager within our Kanata, Ontario office and due to COVID-19 restrictions all JSI staff are temporarily working from home.

Job Description

Responsibilities include, but are not limited to:

• Work with product management, engineering and architecture to develop a new product/solution;
• Participate and contribute through the full development life-cycle including unit testing, design, development, security checks and publishing;
• Work within your development team to design, develop and deliver the new product/solution.
• Provide 3rd level support for field issues
• Available for after hours on call support on a rotational basis
• Eligible for top secret security clearance

Education and Experience:

• Degree or Diploma from accredited institution in either Computer Science, Software Engineering or equivalent;
• 5+ years of experience working in SQL Database Development;
• Strong written and verbal communications;
• Familiar with Agile development practices;
• Experience building customer-facing applications;
• Experience supporting enterprise level databases
• Highly Desirable, Experience working with Microsoft Azure;
• Highly Desirable, Experience working with Back-end technologies: C#;

If you are interested in applying for this position, please highlight within your cover letter the use of SQL.

The Development Manager role at JSI is an important enabler for our highly skilled agile software development teams and therefore a critical factor to the overall success of JSI. In this role, you will coach and mentor your development teams, act as an enabler of process, support escalations, liaise with Architecture, and work closely with Product Management to help design and implement features while meeting your release goals.

As an ideal candidate for this role, you possess a deep background and strong passion for software development and thrive in an environment of change. You are also laser focused on quality and release predictability. Most importantly, you are someone who doesn’t take themselves too seriously and enjoys working in a fun environment all the while building mission critical software that makes a real difference in the world.

This position is located in our Ottawa, Ontario office. Work remote temporary due to COVID 19.

Responsibilities

People

Our people are our #1 asset here at JSI. In the role of Development Manager, you will be responsible for:

• Recruiting, hiring and building software teams
• Coaching and mentoring software developers on your teams
• Conducting regular 1-on-1s and performance assessments
• Promoting empathy and enabling your team members to be both happy and efficient

Process

You see process as a means to an end and not the goal itself and you are keen to simplify and reduce process wherever possible. This means:

• Becoming a champion of the JSI Agile process
• Leading and enabling the end-to-end software development lifecycle at JSI
• Identifying and leading projects to simplify/reduce process inefficiencies

Planning

You will work hand-in-hand with Product Owners, Product Managers, and the rest of the Engineering Management team to identify the highest priority work for your teams. This planning process also includes activities such as:

• Actively engage with Architecture to ensure your teams have an opportunity to take advantage of the knowledge and guidance that group provides
• Closely monitoring the progress of your teams and work with the Scrum masters to remove any impediments for the teams
• Partnering with the QA Managers to align on the most sensible way to focus our quality efforts across the various active work items and to align with our overall release plans
• Creating long term product and technical roadmaps in partnership with Product Management and Architecture

Support

The customer satisfaction is our top priority at JSI – as Development Manager you will work very closely with the Operations team to ensure that your teams are committed to enabling our Technical Support staff to resolve customer issues as quickly as possible. These support activities can include:

• Providing 3^rd level support to quickly resolve customer issues
• Coordinating on-call and emergency support activities for your teams
• Actively working with all departments to find novel ways of reducing customer support calls and improving overall customer satisfaction
• Working occasional evenings and weekends to support global operations

Knowledge & Experience

Required Qualifications

• 10+ years of experience in a relevant Software Development role
• 3+ years of experience as a Manager in Software Development
• Experience coaching and mentoring software developers
• Thorough understanding of the software development lifecycle and Agile software development methodologies
• Excellent communication skills (both written and verbal)
• Excellent organizational skills
• Understanding of design patterns and best practices
• Deep technical knowledge and comfort with many different programming languages and tech stacks
• University degree or College diploma in computer science, engineering and/or related work experience
• Ability to attain and maintain a top secret security clearance

Preferred Qualifications

• 10+ years of experience as a Software Developer
• 5+ years of experience as a Manager in Software Development
• Experience as a Scrum Master is a plus
• Experience recruiting, hiring and building teams of software developers
• Experience building scalable microservices
• Experience with Cloud a plus
• Experience with DevOps design patterns, processes and best practices
• Experience with various test automation frameworks

Personal Attributes

• Passionate about lifelong learning – always looking to learn and improve
• Cool-headed, time management guru comfortable juggling many high priority tasks
• Master of communication and empathy
• Thrive in a changing environment
• Laugh in the face of conflict
• Love to have fun at work
• Love to be a part of a team
• Creative and efficient in proposing solutions to complex, time-critical problems
• Strong analytical and problem-solving skills with a high attention to detail