Program Manager
This position is located in our Germany office.
Job Summary
Customers are allocated a Program Manager based on a number of considerations; including, value, complexity, or strategic importance to JSI’s business activities. Program Managers are involved in implementations for new customers, as well as account management and contract renegotiations for existing customers. Acting as central points of contact between JSI and their customers, Program Managers coordinate all activities and communication between the various JSI stakeholders and their customers. This position is a full time position, located in Frankfurt, Germany and reports to Country Operations Manager. The successful candidate will work with other Program Managers to ensure consistency and efficiency in the management of all Programs for the region. The position will require regular travel to Europe, the Baltic states as well as some domestic travel.
Key Responsibilities
- As part of the project team, participate as a stakeholder for requirements gathering, contractual negotiations, and review of proposed solutions for new business opportunities.
- Contribute to the successful implementation and completion of a customer’s project, including Site Acceptance Plans and Tests (SAT), training plans, and deliverables.
- At project completion, assume responsibility for all client contract management, including:
- Capabilities and requirements, including capacity planning;
- Engineering contractual deliverables, including maintaining software requirements.
- Non-engineering contract deliverables, including user documentation and training.
- Be responsible for on-going Program Management activities such as:
- Provide primary point of contact to coordinate activities and communication between the JSI internal stakeholders (Technical Support, Production, Training, Engineering, Product Management, Sales, Contracts and Executive) and customer program offices. This includes resource management, delivery timelines, feature development priorities and overall software release schedules.
- Schedule and document the outcome of monthly Program Review Meetings (PRM)
- Create and manage customer prioritised Engineering Change Request (ECR) lists o Support for Program Customer System Requirement Reviews (SRR), demonstrations, and User Conferences
- Proactively adjusting plans to accommodate business priorities, customer requirements and other realities that place demand on the JSI.
- Work collaboratively with other Program Managers on processes, planning, logistics and priorities for all regional Program Customers
- Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints.
- Manage a log of Risks, Assumptions, Issues, Decisions and Dependencies and other account management activities in JSI’s CRM/Saleforce.com application.
Key Skills
- Project Management: experience and knowledge of project management principles and process, managing a set of complex technology projects incorporating hardware and software integrations and implementations.
- Program Management: an ability to collaborate with the customers to understand and support the evolving business goals and vision within the scope of JSI’s strategic direction.
- Communication: Effective communication with internal and external stakeholders.
- Stakeholder engagement: use well developed skills in negotiation and risk mitigation to manage stakeholder expectations. Ability to engage with internal and external stakeholders on a senior level, whilst maintaining the ability to work with SME’s on detail.
Requirements
- Bachelor degree, or higher (such as business, IT project management, etc.)
- Fluency in German and English
- Extensive experience with, or exposure to policing and/or intelligence business culture
- 10+ years experience in a program management and client facing role
- 10+ years experience delivering technology projects in excess of $5 million
- Complex problem solving skills and a broad understanding of hardware, software, technology and infrastructure.
- Ability to grasp and translate high level technical concepts into business requirements, and vice versa.
- Experience working with an internationally dispersed delivery team.
- Ability to work effectively with shifting demands and rapid change.
- Analytical mindset with ability to synthesize findings for executive consumption and decision making.
- Exposure to or knowledge of law enforcement or intelligence concepts would be beneficial.
- Ability to attain and maintain a Top Secret/NATO Security Clearance.
- Willing to travel 25% of the time.
